Clients value our customer-focused approach to problem solving, reliability and speed of service.

Calls to FirstAssist are very often from individuals experiencing an emergency incident. The caller may feel vulnerable and anxious, they will be looking for instant, practical solutions and reassurance, followed by guidance through the post-incident procedures.

Our dedicated team of professionals have a wealth of assistance experience and are always ready to help. Our people are selected for their special skills and are trained to the highest standards. An extensive, quality controlled world-wide network of independent specialists is also ready to be deployed where they are needed most.

FirstAssist provides assistance services including:

• Global Assistance Services, providing multi-lingual doctors, nurses and support - a phone call or fax away from anywhere in the world
• Helpline Services including Pre-Travel Advice, Travellers' Helpline and Medical Screening.
• Medical Helplines, where callers can discuss any medical concerns in complete confidence
• Concierge Services to provide information to the traveller on services like hotels, theatres or car rental
• Call Centre Services to look after the management of your call centre for you

Assistance Services from FirstAssist are here to give you a helping hand - whenever you need it.

Assistance Services are provided by FirstAssist Services Limited.